Terms of service

TERMS OF SERVICE

Last updated: 30th January, 2026

These Terms of Service govern your access to and use of the website operated by Mrinmaya Crafts Private Limited. By visiting our site and or purchasing from us, you engage in our Service and agree to be bound by the following terms and conditions, including any additional policies referenced herein.

Definitions
Company refers to Mrinmaya Crafts Private Limited.
Website refers to www.mrinmaya.in.
User refers to any visitor, customer, or individual accessing the website.
Products refer to handcrafted goods offered for sale.

Acceptance of Terms
By accessing or using this website, you confirm that you have read, understood, and agree to be legally bound by these Terms of Service and all applicable laws and regulations of India. If you do not agree, you must not use the website.

Eligibility
You represent that you are at least eighteen years of age or accessing the website under the supervision of a legal guardian. You have the legal capacity to enter into binding agreements.

Product Information and Handcrafted Nature
All products are handmade and may exhibit natural variations in color, size, texture, or finish. Such variations shall not be considered defects but characteristics of handcrafted workmanship. Product images are for representation only and may differ slightly from the delivered item.

Pricing and Payments
All prices are displayed in Indian Rupees and are inclusive or exclusive of taxes as specified. Mrinmaya reserves the right to modify pricing at any time without prior notice. Payments are processed through third party payment gateways, and the Company does not store card or banking information.

Order Confirmation and Cancellation
Order placement does not constitute acceptance. The Company reserves the right to accept or reject any order due to stock limitations, pricing errors, technical issues, or suspected fraud. If payment has been processed for a cancelled order, a refund will be issued as per applicable policy.

Shipping and Delivery
Delivery timelines are estimates only and subject to logistical conditions beyond the Company’s control. Mrinmaya shall not be liable for delays caused by courier partners, natural events, regulatory restrictions, or force majeure circumstances.

Returns, Refunds, and Exchanges
All return and refund conditions shall be governed by the Return and Refund Policy published on the website and form an integral part of these Terms.

Intellectual Property Rights
All website content including logos, images, text, graphics, and design elements are the exclusive property of Mrinmaya Crafts Private Limited and protected under Indian intellectual property laws. Unauthorized reproduction or commercial use is strictly prohibited.

User Conduct
Users agree not to engage in unlawful activity, submit false information, upload harmful software, attempt unauthorized access, or disrupt website operations.

Limitation of Liability
To the maximum extent permitted by law, Mrinmaya shall not be liable for indirect, incidental, consequential, or punitive damages arising from use of the website or products.

Indemnification
Users agree to indemnify and hold harmless Mrinmaya, its directors, employees, and affiliates against claims arising from violation of these Terms or misuse of the website.

Privacy and Data Protection
Personal data is handled in accordance with the Privacy Policy and applicable Indian data protection regulations.

Third Party Services
The website may include services provided by third parties such as payment processors and shipping providers. Mrinmaya is not responsible for third party actions or service failures.

Force Majeure
The Company shall not be liable for failure to perform obligations due to events beyond reasonable control including natural disasters, government actions, technical outages, or labor disputes.

Governing Law and Jurisdiction
These Terms shall be governed by and construed in accordance with the laws of India. Courts located in Tamil Nadu shall have exclusive jurisdiction.

Amendments
Mrinmaya reserves the right to update these Terms at any time without prior notice. Continued use of the website constitutes acceptance of revised terms.

Contact Information
For any questions regarding these Terms of Service, please contact:

Mrinmaya Crafts Private Limited
Email: contact@mrinmaya.in
Address: 102-B, NSK Street, Oldpet, Krishnagiri, Tamil Nadu, India 635001