Shipping policy

SHIPPING POLICY

Last updated: 30th January, 2026

This Shipping Policy applies to all purchases made through the website operated by Mrinmaya Crafts Private Limited. By placing an order, you agree to the terms outlined below.

Order Processing

All orders are processed within two to five business days from the date of order confirmation. Processing times may vary depending on product availability, customization requirements, and the handcrafted nature of the products. Mrinmaya reserves the right to extend processing time where necessary and shall notify customers of any significant delay.

Shipping Coverage

Currently, Mrinmaya provides shipping services within India only. Expansion to international shipping may be offered in the future at the Company’s discretion.

Delivery Timeline

Estimated delivery time after dispatch ranges from three to seven business days depending on the customer’s location, courier partner, regional accessibility, and external factors. Delivery timelines are estimates and not guaranteed.

Shipping Charges

Shipping charges, if applicable, shall be calculated and displayed at checkout prior to payment. The Company reserves the right to revise shipping fees at any time without prior notice.

Shipment Tracking

Upon dispatch, customers will receive shipment tracking details via email or SMS, allowing them to monitor delivery progress through the courier partner’s system.

Delays and Service Interruptions

Mrinmaya shall not be held responsible for delays arising from courier service disruptions, natural disasters, governmental actions, technical issues, strikes, or other force majeure events beyond reasonable control.

Incorrect Address or Failed Delivery

Customers are responsible for providing accurate and complete shipping information. Mrinmaya shall not be liable for failed deliveries resulting from incorrect addresses, unavailability of the recipient, or refusal to accept delivery. Additional shipping charges may apply for re shipment.

Damaged or Lost Shipments

In the event of damaged or lost shipments, customers must notify Mrinmaya within forty eight hours of receipt. The Company will coordinate with the courier service to investigate and provide appropriate resolution as per courier policies.

Ownership and Risk

Ownership of products shall transfer to the customer upon dispatch from the Company’s facility. Risk of loss or damage during transit shall be governed by courier partner policies.

Customer Support

For any shipping related inquiries or concerns, customers may contact:

Email: contact@mrinmaya.in
Phone: +91 93604 98704

Policy Modifications

Mrinmaya reserves the right to amend this Shipping Policy at any time without prior notice. Continued use of the website following updates constitutes acceptance of revised terms.